All returns must be postmarked within
thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item,
place the item securely in its original packaging please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, mail your return to the following address: and receipt or Proof of purchase, then
After receiving your return and inspecting the condition of your item, we will process your
return or exchange . Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange . Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
returned or exchanged :
Downloadable products and Live performances.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
There are certain situations where only partial refunds are granted: CD, DVD, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
If you have any questions concerning our return policy, please contact us at: